Shipping policy
With all our products, you can take advantage of FREE worldwide shipping. All orders include tracking.
Other delivery options:
>> Insured & Tracked Shipping - $7.95 USD
Shipping Times
United States: 5-14 business days
Australia: 5-15 business days
Canada: 5-14 business days
United Kingdom: 5-12 business days
New Zealand: 7-12 business days
Other International: 7-15 business days
Processing
Our fulfillment team will process your order within 1-3 business days, excluding weekends and public holidays.
Please allow up to 7 business days for order processing time during peak periods.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Where Can I Find My Tracking Number?
An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.
We will be happy to assist you if you haven't received one or your tracking number doesn't work.
How Can I Track The Status of My Order?
As soon as your order ships out, you will receive an email with a tracking number (which can take 24-48 hours to update). You can track your order here.
Having Trouble Viewing Tracking Updates?
As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.
If your order is taking an extremely long time to reach you, please contact us at support@getrecovist.com and our team will work towards the best solution for you based on your latest tracking information.
We appreciate your patience and understanding as we work through this together.
Wrong Address Disclaimer
It is the responsibility of the customer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at support@getrecovist.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to make changes to your order, we can facilitate the placement of a new order at a reduced price to mitigate your loss. However, it is the customer’s responsibility to provide the current shipping information.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Delayed Delivery
In some cases, delivery may take longer than the standard shipping times listed above. Factors such as international customs processing, holidays, and severe weather conditions can cause shipping delays that are beyond our control.
Please note that Recovist is not responsible for delivery delays caused by these external factors, and we are unable to guarantee an exact delivery date. However, we are committed to keeping you informed about the status of your order and will do our best to assist you should any issues arise.
My Product Was Lost In Transit, Or Was Stolen
- Order number:
- Full name:
- Contact email address:
Our Customer Support team will immediately initiate a replacement for you.
My Product Was Lost In Transit, Or Was Stolen, And I Did Not Purchase Insured Shipping:
We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.
Returns
By placing an order at Recovist, you are responsible for the cost of return shipping back to Recovist. Please refer to our returns & refund policy for further information on how to return your packages.
Shipping Policy Changes
Recovist reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Recovist products, customers are indicating their acceptance of this Shipping Policy including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.