We accept all major credit cards and Paypal. At this time, we do not accept cash, checks or money orders.
Frequently Asked Questions
Overview
PAYMENT & ORDER
What payment methods do you accept?
Where do I put in my coupon code?
If you’re using a computer, please refer to the steps below:
- Add the item(s) you wish to purchase to your cart.
- Click on the “VIEW CART” button.
- Review your order. Once completed, click on the “CHECKOUT” button.
- On the customer information page, enter your coupon code in the designated box and click “APPLY”.
- You should see the new order total once the code has been applied.
If you’re using your mobile phone or a device with a small screen, please follow the steps below:
- Add the item(s) you wish to purchase to your cart.
- Click on the “VIEW CART” button.
- Review your order. Once completed, click on the “CHECKOUT” button.
- Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
- Enter your coupon code in the box and click on the “->” button.
- You should see the new order total once the code has been applied.
Why can't I successfully apply my coupon code to my order?
There are a few reasons why a coupon code cannot be applied to an order:
- The code is no longer valid. Most of our codes have an expiration date. So if your code is not working, it’s possible that it’s already past the expiry date.
- The code has already been used. Most of our coupon codes are single-use. If you have already used a coupon code in the past, you will likely not be able to use it again for a second purchase.
- Your code didn’t meet the minimum order requirement. Some of our codes have a minimum order requirement.
- The item you're purchasing is a limited edition item.
If you encounter problems getting your coupon code to work, please reach out to our Customer Success team via our contact page and we’ll do our best to help you.
What if I placed an order and forgot to use my coupon code?
No worries! Just send your coupon code to our Customer Success team via our contact page and we’d be happy to honor the discount for you.
Can I still cancel my order or make changes to my order/shipping information after ordering?
Our fulfillment team tries to process orders as quickly as possible. If you notice an error in your shipping details, please email us at support@getrecovist.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
How can I confirm that my order was placed?
Once you’ve placed your order, you will receive an order confirmation email containing your order number. If you can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.
Where is my order and how can I track delivery progress?
The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your purchase.
If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated with your order when inquiring about your package.
It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.
My package is missing, what should I do?
While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:
- Check with your family or neighbors as it’s possible that one of them received the package on your behalf.
- Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).
- If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.
- If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them. You may reach our Customer Success team via our contact page.
What do I do if I received the wrong product or order?
This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!
Help, something is missing from my order!
Our fulfillment team has rigorous measures to ensure that everything is shipped to you. In the rare event that something does go wrong, please reach out to our Customer Success team via our contact page. Let us know what happened and share your order number so we can pull up your order details. We’d be happy to reship the missing item to you.
What is your policy on delayed delivery?
While we can give you an estimate on when you are likely to receive your order, we can’t guarantee the delivery date/time. In most cases, packages would arrive within the shipping time frame. However, there are times that our partner couriers may face circumstances outside their control which could cause delivery delays.
In cases like this, we recommend reaching out to the courier directly as they can provide you with more information regarding the cause of the delay and the new delivery time. Please use your tracking number to inquire about your package. You may also reach out to our Customer Success team via our contact page and we’ll do our best to assist you.
SHIPPING
How long does it take for you to process an order?
Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 3 business days.
How long does delivery take?
Delivery will take 5 to 15 business days after an order has shipped.
Do you cover taxes/customs fees?
Unfortunately, we’ll not be able to cover or refund any duty fees incurred by your local laws. In most cases, customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs laws of your local region before making a purchase.
GUARANTEE & RETURNS
What is your return policy?
At Recovist, we are committed to providing you with products that help relieve your pain naturally and improve your quality of life. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 90-day money-back guarantee, please contact us at support@getrecovist.com.
Can I exchange my product for another item?
We typically only replace items if they are defective or damaged, but we know stuff happens. Simply reach out to our customer success team via our contact page so they could walk you through the exchange process.
Product related
BUNION BRACE
Where can I find the product instructions?
Detailed instructions are available on our BUNION BRACE INSTRUCTIONS PAGE. This page provides step-by-step guidance on proper use and helpful tips.
Will this help with my bunion?
Yes, the Recovist Bunion Brace uses Advanced Alignment technology to help straighten your toe, reduce pain, and prevent further bunion growth.
How soon will I notice the results?
Many users experience relief after the first treatment. For lasting benefits, consistent use is crucial. Most customers see visible improvement in their toe's shape and position within 4-8 weeks of regular use, depending on the bunion's severity.
What's the ideal duration for each treatment?
We recommend starting with 20 minute sessions and gradually building up to 1-3 hours per day. Once comfortable, you can begin wearing it each night while sleeping.
Can I wear it with my shoes or while walking?
It does not fit in shoes because of the metal splint on the side of the toe. It's best suited for stationary activities like relaxing on the couch, watching TV, reading, or sleeping. You can also wear it around the home with flip-flops.
Will it fit my foot? Is there a right or left side?
This Bunion Brace is designed to fit any foot size comfortably. Its adjustable design adapts to your unique foot shape.
It includes both a Left and Right brace in one package (1 pair).
Can I purchase a brace for just one foot?
Our bunion braces are only available in pairs. This ensures both feet can benefit from support and alignment, promoting overall foot health. Even if you currently need a brace for one foot, having a pair allows for preventive care or future use on the other foot if needed.
Is the toe part adjustable?
Yes, you can adjust the intensity as needed.
Won't this be uncomfortable to wear?
It may take 1-2 sessions to get used to it, but you’ll feel much better after! Our Bunion Brace is designed for comfort. It is made of soft, lightweight, breathable materials that conform to your foot. The adjustable straps allow you to customize the fit for just the right amount of support without feeling constrained.
Is this washable?
Yes, the Bunion Brace is easy to clean. To ensure its longevity and prevent damage to the materials, we recommend hand washing it with mild soap and cold water.
What happens if it doesn't work for me?
We're dedicated to your satisfaction, and that includes a hassle-free return policy. If Recovist™ Bunion Brace doesn't leave you completely satisfied within 90 days, simply return it for a stress-free refund. Your peace of mind is our priority!
Where are you located and where do you ship from?
We are a U.S.-based company, and all our products are designed in the United States.
We ship from multiple warehouses across the world, depending on where you are based and our current inventory levels.
How long is the delivery?
Please allow 5-15 business days for shipping to the USA, Canada, and Australia.
After we have shipped your order, you will receive a shipping notification via email. You will find your tracking number inside this email.
SUPPORTIVE BELT
Will the Recovist Supportive Belt work for my Pain?
Back and leg pain is complex. However, the Recovist Supportive Belt is unique as it works for the majority of people.
The belt eliminates lower back pain, SI joint pain, hip pain, leg pain, and muscle spasms. It increases flexibility and mobility and gives an instant feeling of relief and bliss.
Remember you can try the Recovist Supportive Belt risk-free for 90 Days.
How long until I see back pain relief?
Instantly! Our Supportive Belt will provide you immediate relief from the very first use. Wear it daily for 2 weeks, and you'll experience long-term benefits.
How long should I wear it per day?
We recommend that you wear it during the day for constant relief. You can start with short periods of wear and gradually increase the duration over time.
The Supportive Belt is designed for ultimate comfort and support. So you can comfortably walk, sit, sleep, or use it during physical activities, without realizing you are wearing it.
What happens if it doesn't work for me?
The vast majority of our customers report total elimination of pain. However, if you’re not 100% pleased with your purchase, we’re proud to offer a 90-Day Risk-Free Guarantee. If you are unsatisfied in any way, simply email support@getrecovist.com for a full refund, no questions asked.
Does the belt stay in place during sitting, working, or exercising?
The belt stays in place whatever you are doing. We’ve also added anti-slip silicone strips.
In what exact area should I wear the belt?
The Supportive Belt should be worn around your hip area, below your waist. To ensure proper placement, lift one leg and locate the front leg crease, then align the bottom edge of the belt with that crease.
Can I wear the belt under my clothing?
Yes, our belt is discreet and can be worn under clothing without being noticeable.
Is the belt washable?
We recommend hand washing the belt with mild soap and water to ensure its longevity and prevent damage to the materials. Do not use bleach, fabric softeners, or iron the belt.
Can I wear it during pregnancy?
The Supportive Belt is suitable for pregnant women as well. It provides support and can help relieve sciatica and SI joint pain during and after pregnancy. Wearing the belt can also help prevent SI joint pain caused by loosened pelvic joints.
Can I wear it during physical activity or sports?
The Supportive Belt is great for physical activity or sports (workout, running, etc.). It's made of breathable neoprene material that resists sweat. Plus, the anti-slip silicone strips keep the belt securely in place during movement.
NECK ALIGNMENT DEVICE
How long until I see neck pain relief?
Instantly! The Recovist device will provide instant relief from neck pain and tension the first time you use it. With consistent use over two weeks, you will gain benefits that last a lifetime.
In what case can the Recovist device help me?
We are proud that thousands of Recovist™ users told us their health improved for:
Chronic neck pain
Dowagers hump / desk posture
Tight & sore neck muscles
Upper back & shoulder pain
- Tension headaches
Disc degeneration
Cervical spondylosis
TMJ syndrome
Herniated disc
Pinched nerve
How long should I use it?
We recommend starting with two 5-minute periods a day and building up towards a continuous 10-minute session.
Normally you will need 1-3 days to adapt to this device because your neck needs time to familiarize itself with the new curvature of the corrector.
Should I use the convex or concave side of it?
The convex side provides gentle traction and is suitable for beginners. The concave side provides strong traction and more neck support, it is perfect for more advanced users.
If you are a beginner, please choose the convex side first. The more you gradually work with this, the less discomfort you will have when using it.
Where can I use it?
It can be used on hard surfaces, such as home floors, outdoor flat ground, or yoga mats.
The device is lightweight and portable, so it's perfect for home use, office, and travel relaxing.
Can I sleep on it all night?
This is not a sleeping pillow. Please do not use the device for this purpose.
What type of material is this made of?
The device is made of high-density polyurethane foam material, which is skin-friendly and non-irritating, BPA-free, and has sufficient support strength.
What are the weight and dimensions of the product?
Product size: 8.66 x 6.89 x 4.92 inch / 22 x 17.5 x 12.5 cm.
Weight: 0.7 lbs / 350 grams.
What can I do if the product smells?
This product is waterproof. If there is a smell, simply use warm water with liquid soap or any sanitizer commonly used in the home or healthcare setting, and place it in a well-ventilated area for 24 to 48 hours.
What happens if I don't get results?
Don't worry. Even if a satisfying number of 97% of our clients had great results with their Recovist device, we understand that it may not work for everyone.
We have full confidence in our products, that's why we offer a 100% refund guarantee before 90 days!
Simply contact our hearty support team and they will guide you during the easy return procedure.