We accept all major credit cards and Paypal. At this time, we do not accept cash, checks or money orders.

If you’re using a computer, please refer to the steps below:

• Add the item(s) you wish to purchase to your cart.
• Click on the “VIEW CART” button.
• Review your order. Once completed, click on the “CHECKOUT” button.
• On the customer information page, enter your coupon code in the designated box and click “APPLY”.
• You should see the new order total once the code has been applied.

If you’re using your mobile phone or a device with a small screen, please follow the steps below:

• Add the item(s) you wish to purchase to your cart.
• Click on the “VIEW CART” button.
• Review your order. Once completed, click on the “CHECKOUT” button.
• Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
• Enter your coupon code in the box and click on the “->” button.
• You should see the new order total once the code has been applied.

There are a few reasons why a coupon code cannot be applied to an order:

If you encounter problems getting your coupon code to work, please reach out to our Customer Success team via our contact page and we’ll do our best to help you.

No worries! Just send your coupon code to our Customer Success team via our contact page and we’d be happy to honor the discount for you.

Our fulfillment team tries to process orders as quickly as possible. If you notice an error in your shipping details, please email us at support@getrecovist.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.

Once you’ve placed your order, you will receive an order confirmation email containing your order number. If you can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.

The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your purchase.

If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated with your order when inquiring about your package.

It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.

While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:

• Check with your family or neighbors as it’s possible that one of them received the package on your behalf.
• Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).
• If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.
• If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them. You may reach our Customer Success team via our contact page.

This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!

Our fulfillment team has rigorous measures to ensure that everything is shipped to you. In the rare event that something does go wrong, please reach out to our Customer Success team via our contact page. Let us know what happened and share your order number so we can pull up your order details. We’d be happy to reship the missing item to you.

While we can give you an estimate on when you are likely to receive your order, we can’t guarantee the delivery date/time. In most cases, packages would arrive within the shipping time frame. However, there are times that our partner couriers may face circumstances outside their control which could cause delivery delays.

In cases like this, we recommend reaching out to the courier directly as they can provide you with more information regarding the cause of the delay and the new delivery time. Please use your tracking number to inquire about your package. You may also reach out to our Customer Success team via our contact page and we’ll do our best to assist you.

Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 3 business days.

Delivery will take 7 to 18 business days after an order has shipped. 

Unfortunately, we’ll not be able to cover or refund any duty fees incurred by your local laws. In most cases, customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs laws of your local region before making a purchase.

At Recovist, we are committed to providing you with products that help relieve your pain naturally and improve your quality of life. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 90-day money-back guarantee, please contact us at support@getrecovist.com.

We typically only replace items if they are defective or damaged, but we know stuff happens. Simply reach out to our customer success team via our contact page so they could walk you through the exchange process.

Our Neck Brace is specifically designed to alleviate pain caused by sleeping in the wrong position. It provides targeted support to realign your neck, relieving neck pain, headaches, shoulder pain, pinched nerve/ arm numbness, dowager’s hump, strains and sprains.

Instantly! Our Neck Brace will provide you instant relief from the very first use. With consistent use over a two week period you will gain benefits that last a lifetime.

We recommend wearing the Neck Brace for the duration of your sleep to ensure consistent support and alignment for your neck. You can start by wearing it for short periods and then gradually increase the duration as you get used to it.

Yes, the Neck Brace can also be used during daily activities that require neck support, such as reading, watching TV, or working on a computer.

We offer a 90-day Risk-Free Guarantee with our device. If you don't achieve the desired results or if you're unsatisfied in any way, please contact our support team at support@getrecovist.com within 90 days of receiving the product.

Our Neck Brace is specially designed for sleep comfort. It has softer padding and proper shape support to reduce morning pain. Regular braces may be too firm or not align your neck well. Ours uses breathable fabrics too. You'll wake up feeling refreshed from safe, all-night neck positioning.

Measure around your neck with a tape measure. The neck height is the distance from the collarbone to the bottom of the chin. Get the size where your neck circumference falls within the range.

Sizing Chart:

M - Neck Circumference 11-14" / 29-36cm, Neck Height 3.3" / 8.4cm

L - Neck Circumference 14-17" / 36-42cm, Neck Height 3.7" / 9.4cm

Yes, the Neck Brace is versatile and suitable for various sleeping positions. Whether you sleep on your back, side, or stomach, the brace provides the necessary support to align your neck properly and reduce strain.

Our Neck Brace is designed for comfort. It is made of soft, breathable materials that conform to your body. The adjustable design allows you to customize the fit for optimal support without feeling restricted. Many customers report sleeping more soundly with the brace.

No, wearing the Neck Brace does not weaken neck muscles. It provides gentle support and helps alleviate strain, promoting proper alignment. The brace is designed to enhance the natural strength and stability of your neck muscles, contributing to improved neck muscle health without causing any weakening.

Yes, the Neck Brace is easy to clean. To ensure its longevity and prevent damage to the materials, we recommend hand washing it with mild soap and cold water.

Muscle weakness is a leading cause of bad posture and pain. The Recovist Brace helps retrain your deep back muscles, so you can naturally keep a healthier posture. It helps with back pain and sciatica, scoliosis, neck pain, shoulder pain, tension headaches, strains and sprains.

Instantly! Our Back Brace will provide you instant relief from the very first use. With consistent use over a two- or three-week period you will gain long-term benefits.

We recommend starting with 30 minutes a day. Then, gradually increase usage by 20 minutes each day, up to a maximum of 2 hours. For best results, stick with this routine for 2-3 weeks. You'll notice a big improvement in your back health and your posture will feel stronger and more comfortable.

Using a measuring tape, get the circumference of the slimmest part of your waist. The Small size is for a waistline between 26 to 34 inches (66 to 85 cm), the Medium for 34 to 41 inches (86 to 103 cm), and the Large for 41 to 49 inches (104 to 125 cm).

Our device comes with a 90-day Risk Free Guarantee. If you don't get the desired results or don't like it in any way, please contact support@getrecovist.com within 90 days of receiving the product.

We recommend hand washing it with mild soap and cold water to ensure its longevity and prevent damage to the materials. The support bars are removable, which makes washing easy. Putting them back afterward is simple.

Back and leg pain is complex. However, the Recovist Supportive Belt is unique as it works for the majority of people.

The belt eliminates lower back pain, SI joint pain, hip pain, leg pain, and muscle spasms. It increases flexibility and mobility and gives an instant feeling of relief and bliss.

Remember you can try the Recovist Supportive Belt risk-free for 90 Days.

Instantly! Our Supportive Belt will provide you immediate relief from the very first use. Wear it daily for 2 weeks, and you'll experience long-term benefits.

We recommend that you wear it during the day for constant relief. You can start with short periods of wear and gradually increase the duration over time.

The Supportive Belt is designed for ultimate comfort and support. So you can comfortably walk, sit, sleep, or use it during physical activities, without realizing you are wearing it.

The vast majority of our customers report total elimination of pain. However, if you’re not 100% pleased with your purchase, we’re proud to offer a 90-Day Risk-Free Guarantee. If you are unsatisfied in any way, simply email support@getrecovist.com for a full refund, no questions asked.

The belt stays in place whatever you are doing. We’ve also added anti-slip silicone strips.

The Supportive Belt should be worn around your hip area, below your waist. To ensure proper placement, lift one leg and locate the front leg crease, then align the bottom edge of the belt with that crease.

Yes, our belt is discreet and can be worn under clothing without being noticeable.

We recommend hand washing the belt with mild soap and water to ensure its longevity and prevent damage to the materials. Do not use bleach, fabric softeners, or iron the belt.

The Supportive Belt is suitable for pregnant women as well. It provides support and can help relieve sciatica and SI joint pain during and after pregnancy. Wearing the belt can also help prevent SI joint pain caused by loosened pelvic joints.

The Supportive Belt is great for physical activity or sports (workout, running, etc.). It's made of breathable neoprene material that resists sweat. Plus, the anti-slip silicone strips keep the belt securely in place during movement.

Instantly! The Recovist device will provide instant relief from neck pain and tension the first time you use it. With consistent use over two weeks, you will gain benefits that last a lifetime.

We are proud that thousands of Recovist™ users told us their health improved for:

We recommend starting with two 5-minute periods a day and building up towards a continuous 10-minute session.

Normally you will need 1-3 days to adapt to this device because your neck needs time to familiarize itself with the new curvature of the corrector.

The convex side provides gentle traction and is suitable for beginners. The concave side provides strong traction and more neck support, it is perfect for more advanced users.

If you are a beginner, please choose the convex side first. The more you gradually work with this, the less discomfort you will have when using it.

It can be used on hard surfaces, such as home floors, outdoor flat ground, or yoga mats.

The device is lightweight and portable, so it's perfect for home use, office, and travel relaxing.

This is not a sleeping pillow. Please do not use the device for this purpose.

The device is made of high-density polyurethane foam material, which is skin-friendly and non-irritating, BPA-free, and has sufficient support strength.

Product size: 8.66 x 6.89 x 4.92 inch / 22 x 17.5 x 12.5 cm.

Weight: 0.7 lbs / 350 grams.

This product is waterproof. If there is a smell, simply use warm water with liquid soap or any sanitizer commonly used in the home or healthcare setting, and place it in a well-ventilated area for 24 to 48 hours.

Don't worry. Even if a satisfying number of 97% of our clients had great results with their Recovist device, we understand that it may not work for everyone.

We have full confidence in our products, that's why we offer a 100% refund guarantee before 60 days!

Simply contact our hearty support team and they will guide you during the easy return procedure.

Instantly! The Recovist massager will provide instant relief from neck pain and tension the first time you use it. With consistent use over two weeks, you will gain benefits that last a lifetime.

We are proud that thousands of Recovist™ users told us their health improved for:

The balls don't roll. They are designed to feel like a massage therapist’s hands for deep penetration into the muscles for instant pain relief.

Yes, they are detachable and easy to clean.

No, it is a manual massager, not battery-operated.

The massager is made of ABS plastic, which is BPA free. Moderate soft and hard, will not break easily. It’s lightweight, very smooth and easy to clean.

The balls are made of soft yet firm silicone material, which is skin-friendly and non-irritating. They are detachable and easy to clean.

Product size: 13.78 x 7.09 x 4.92 inch / 35 x 18 x 1.38 cm.

Weight: 0.6 lbs / 290 grams.

Don't worry. Even if a satisfying number of 94% of our clients had great results with their Recovist massager, we understand that it may not work for everyone.

We have full confidence in our products, that's why we offer a 100% refund guarantee before 60 days!

Simply contact our hearty support team and they will guide you during the easy return procedure.