We accept all major credit cards and Paypal. At this time, we do not accept cash, checks or money orders.
Frequently Asked Questions
Overview
PAYMENT & ORDER
What payment methods do you accept?
Where do I put in my coupon code?
If you’re using a computer, please refer to the steps below:
- Add the item(s) you wish to purchase to your cart.
- Click on the “VIEW CART” button.
- Review your order. Once completed, click on the “CHECKOUT” button.
- On the customer information page, enter your coupon code in the designated box and click “APPLY”.
- You should see the new order total once the code has been applied.
If you’re using your mobile phone or a device with a small screen, please follow the steps below:
- Add the item(s) you wish to purchase to your cart.
- Click on the “VIEW CART” button.
- Review your order. Once completed, click on the “CHECKOUT” button.
- Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
- Enter your coupon code in the box and click on the “->” button.
- You should see the new order total once the code has been applied.
Why can't I successfully apply my coupon code to my order?
There are a few reasons why a coupon code cannot be applied to an order:
- The code is no longer valid. Most of our codes have an expiration date. So if your code is not working, it’s possible that it’s already past the expiry date.
- The code has already been used. Most of our coupon codes are single-use. If you have already used a coupon code in the past, you will likely not be able to use it again for a second purchase.
- Your code didn’t meet the minimum order requirement. Some of our codes have a minimum order requirement.
- The item you're purchasing is a limited edition item.
If you encounter problems getting your coupon code to work, please reach out to our Customer Success team via our contact page and we’ll do our best to help you.
What if I placed an order and forgot to use my coupon code?
No worries! Just send your coupon code to our Customer Success team via our contact page and we’d be happy to honor the discount for you.
Can I still cancel my order or make changes to my order/shipping information after ordering?
Our fulfillment team tries to process orders as quickly as possible. If you notice an error in your shipping details, please email us at support@getrecovist.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
How can I confirm that my order was placed?
Once you’ve placed your order, you will receive an order confirmation email containing your order number. If you can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.
Where is my order and how can I track delivery progress?
The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your purchase.
If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated with your order when inquiring about your package.
It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.
My package is missing, what should I do?
While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:
- Check with your family or neighbors as it’s possible that one of them received the package on your behalf.
- Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).
- If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.
- If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them. You may reach our Customer Success team via our contact page.
What do I do if I received the wrong product or order?
This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!
Help, something is missing from my order!
Our fulfillment team has rigorous measures to ensure that everything is shipped to you. In the rare event that something does go wrong, please reach out to our Customer Success team via our contact page. Let us know what happened and share your order number so we can pull up your order details. We’d be happy to reship the missing item to you.
What is your policy on delayed delivery?
While we can give you an estimate on when you are likely to receive your order, we can’t guarantee the delivery date/time. In most cases, packages would arrive within the shipping time frame. However, there are times that our partner couriers may face circumstances outside their control which could cause delivery delays.
In cases like this, we recommend reaching out to the courier directly as they can provide you with more information regarding the cause of the delay and the new delivery time. Please use your tracking number to inquire about your package. You may also reach out to our Customer Success team via our contact page and we’ll do our best to assist you.
SHIPPING
How long does it take for you to process an order?
Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 3 business days.
How long does delivery take?
Delivery will take 5 to 15 business days after an order has shipped.
Do you cover taxes/customs fees?
Unfortunately, we’ll not be able to cover or refund any duty fees incurred by your local laws. In most cases, customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs laws of your local region before making a purchase.
GUARANTEE & RETURNS
What is your return policy?
At Recovist, we are committed to providing you with products that help relieve your pain naturally and improve your quality of life. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 30 days before considering a return. If you are not satisfied with your purchase for any reason after 30 days and within our 90-day money-back guarantee, please contact us at support@getrecovist.com.
Can I exchange my product for another item?
We typically only replace items if they are defective or damaged, but we know stuff happens. Simply reach out to our customer success team via our contact page so they could walk you through the exchange process.
Product related
BUNION BRACE
Where can I find the product instructions?
Detailed instructions are available on our BUNION BRACE INSTRUCTIONS PAGE. This page provides step-by-step guidance on proper use and helpful tips.
How does Recovist work?
Recovist targets the muscle imbalance behind the bunion. Your big toe is held in place by two muscles pulling against each other. Over time, the muscle pulling it inward gets tight, while the muscle holding it straight gets weak. That imbalance pulls the toe out of line and pushes the joint outward, creating the bump.
Recovist uses a built-in correction bar to gently guide your big toe and joint into a better position. Adjustable tension stretches the tight muscle and strengthens the weak stabilizing muscle.
This helps relieve pain and discomfort, reduce inflammation, improve toe alignment, and make the bunion look less pronounced.
How fast will I notice the results?
Most people feel the pressure ease during the first 20-minute session. Reduced daily pain typically shows up within 1 to 2 weeks. Around week 4, the toe starts holding a better position, with the most noticeable results by week 12. Relief comes first, alignment follows with consistent daily use.
How long should each session be?
Start with 20 minutes a day, then gradually build up to 1-3 hours as your foot gets used to it. Once it feels comfortable, you can also wear it while you sleep. It’s best suited for relaxing, watching TV, reading, or moving around the house — just not inside shoes. Use it daily. Consistency matters most.
I've already tried everything. Why would this work?
Most bunion products treat the bump, not what's causing it.
Toe separators spread the toes. Wider shoes make more room. Rigid plastic correctors hold the toe in place. Cortisone and pain pills dull the pain. Even surgery only repositions the bone. None of them address the muscle imbalance underneath.
Recovist does. It retrains the muscles pulling your big toe out of line, helping relieve pain and improve alignment over time.
What if it doesn't work for me?
Every Order Comes With Our 90-Day Guarantee. Use Recovist consistently for 90 days. If you don't notice less pain, easier walking, or visible improvement in your bunion, email us and we'll refund every cent. No forms. No store credit. No questions.
Will it fit my foot? Is there a right or left side?
Recovist Bunion Brace is designed to fit any foot size comfortably. Its adjustable design adapts to your unique foot shape. Each package comes with one left brace and one right brace, one pair total.
Can I purchase it for just one foot?
Recovist is sold as a pair only — one left brace and one right brace in every package. This ensures both feet can benefit from support and alignment, promoting overall foot health. Even if you currently need a brace for one foot, having a pair allows for preventive care or future use on the other foot if needed.
Can I wear it with my shoes or while walking?
No, Recovist isn't designed to be worn inside shoes. The correction bar needs room to hold your toe in position, and a shoe compresses it against your foot, which cancels out the work it's doing. Light movement around the house is fine. For best results, use Recovist barefoot while sitting, relaxing, or sleeping.
Is the toe part adjustable?
Yes. The soft Velcro strap around your big toe lets you control the tension. Start gentle. It should feel like a firm stretch, never sharp. As your foot gets used to it over the first few weeks, you can gradually tighten it a little more.
Is it comfortable to wear?
Yes. It may take a session or two to get used to, but Recovist is designed for comfort. The soft, lightweight, breathable materials sit gently around your foot. The adjustable straps let you control the fit and tension. Start gentle, then adjust as your foot gets used to it.
I’m in my 60s or 70s. Is it too late for me?
No. Muscles respond to training at 70 the same way they respond at 40 — more slowly, but they respond. Recovist users in their 60s and 70s are among the most vocal we have.
Will this help with my specific condition?
- Bunion pain and discomfort when you walk, stand, or sleep
- Throbbing, swelling, or inflammation around the bunion
- Early-stage bunions getting worse
- Advanced bunions where surgery is being considered
- Bunions that have returned after surgery
- Anyone who wants relief without surgery
What about hammertoes?
Recovist is built for big-toe bunions, not hammertoes. But the two are usually connected. When your big toe leans inward, it crowds the smaller toes and pushes them into the bend that becomes a hammertoe. Ease the crowding and the smaller toes get room back. Many customers tell us their smaller toes feel better too. That's a side benefit, though, not what the brace was designed to do.
Is this washable?
Yes. Hand wash Recovist with mild soap and cold water, then let it air dry. This helps protect the materials and extend the life of the brace.
Where are you located and where do you ship from?
We are a U.S.-based company, and our products are designed in the United States. We ship from multiple warehouses around the world, depending on your location and current inventory.